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help & advice

Leemic Q&A

Most frequent questions and answers

Leemic’s comprehensive service contract guarantees piece of mind throughout the duration of your lease contract with us. All consumables are fully covered by our support contract ensuring you never run out of toner mid way through an important print run. We remotely monitor all of our machines in the field and dispatch a new toner cartridge (for next day delivery) when the current toner has around 20% ink remaining.

We also cover any emergency break down call outs or service calls as well. If your machine incurs an issue, simply phone or log a request via our online form and one of our fully accredited engineers will visit you on site to resolve the issue.

A service contract is a way of limiting any potential downtime and optimizes efficiency within your organization. With a service contract, Leemic can take full responsibility for your equipment throughout the duration of the contract, giving you time to focus on what you do best.

A print audit is method Leemic use to evaluate which is the preferred solution for your organisation. Our in house expert assess you average print volumes, your current consumable consumption, your current device versus your current print expenditure. After these equations have been conducted we can establish which device and software solution would work best in your business.

Where applicable it is possible to conduct a more in-depth print audit. This is usually reserved for larger organisations or schools that have complex needs. When conducting an extended Print Audit, our team works with you to understand your needs from an integrated office solution. This could be selecting a device that works hard to support environmental objectives, limits waste or helps reduce overall outsourced expenditure. Alternatively it could be a Document management solution that can automate certain manual tasks in order for your organisation to be more efficient.

Whatever your requirement, Leemic will be able to recommend an effective solution to assist you in your aims.

Of course it is possible to explore the market place and understand the devices that you are most interested in but Leemic offer a no obligation, free print audit as standard.

Our service contract runs as long as you’re the lease of your device. Generally speaking our clients take out a lease contract for their devices for 3 or 5 years. Your service contract would be covered for this duration

If you have reached the end of your lease term and you have not yet renewed your contract or upgraded your device you will still be covered by our comprehensive lease agreement so long as you continue to pay your monthly or quarterly cost per copy invoice.

We calculate what you are due to pay by collecting your meter reading on a monthly or quarterly basis. With all of our new devices we do this automatically with the use of a remote monitoring software. The meter reading gives us an accurate figure of how many prints you have generated times by the cost per copy figure that was agreed at the commencement of the project.

In order to dispose of your empty toner cartridge safely, Leemic can provide you with an empty toner collection box which can be placed near your machine saving you space in your waste collection and recycling. Our toner recycling scheme reuses 100% of all empty toners either by recycling them or by stripping them back to raw materials. We guarantee that no toners end up in landfill sites.

To find out more about our toner recycling service please visit our Toner Recycling Collection page.

If you are an active Leemic customer and your printer incurs an issue at some point, either by displaying an error code or the device physically stops working please do not hesitate to get in touch with us. Simply give one of our friendly team a call or fill out our service call form here, please give a detailed description of the problem.

If the issues cannot be resolved over the phone, Leemic will log the call and dispatch a member of our highly trained service team to attend your site to resolve the issue. We have an average turn around time of 8 business hours.

HOT TIP – Have you tried turning your device off and on again, occasionally a reboot does the trick.

There are various remote monitoring software products available in order to keep a track of your machine. Remote monitoring software can help make your organisation more efficient and keeps downtime to a minimum. On a basic level, Leemic are able to auto generate the meter readings of the device and monitor usage and toner levels.

The software is also able to  detect the overall help of the device and send and alert if there is a service related issue to Leemic. This can be beneficial as it can help resolve issues before they have had chance to become a problem.

Remote monitoring software can also help provide clear cost analysis and can even help to attribute spend to individuals or departments.

There are various ways you are able to reduce your print expenditure. There are various restrictions that you can implement in order to limit what is being printed. You may want to investigate a device that has low running costs. Or look to streamline your fleet of devices. There are various ways Leemic can help to reduce your costs so speak to one of our team to see how we can help reduce your overall spend.

We often get asked what CMYK stands for with regards to our colour toners. If you have a colour device your machine requires 4x different ink cartridges and they are Black, Cyan, Magenta and Yellow. Cyan is blue in tone and Magenta is a vivid Pink. From just these four colours our cutting edge device can produce like for like colour prints to the highest quality.

LEEMIC

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WHAT OUR CUSTOMERS SAY

direct-insurance-group-testimonial

“Very Helpful and Extremely Friendly! Proper Legend”

Direct Insurance Group PLC
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“Fantastic service always happy to find solutions to problems and go the extra mile”

Career Moves Group
rail-delivery-group

“From the beginning of the tender process Leemic were extremely proactive in the recommending of the correct machines and software for our business. Throughout the process Lee Burgess (Service Manager South) was excellent with our IT department and staff. The team were here on the Friday ensuring the kit was installed correctly and fully working for Monday. I thoroughly recommend Leemic (Great Job)”

Rail Delivery Group
lawshare-testimonial

“At JMW Solicitors we operate a legal referral network called Lawshare and a subsidiary auditing group called Lawsave. Lawshare comprises well-over 350 law firms, with Members ranging from small, high-street firms through to multi-site. As a full-service law firm, we are able to assist our Members with any legal matters which they are not able to. We created Lawsave to support our Members with professional expenditure advice through our supplier partnerships. One of the ‘core’ areas of expenditure support is photocopiers; and Leemic have been the preferred photocopying partner to Lawsave since its inception. Managing a large network across a wide geographical location requires partners who we can depend on to provide high standards in the procurement services and products. Leemic are friendly, approachable and provide their expertise in a ‘non-nonsense’ way which allows our Members to obtain clear advice at competitive rates.”

Lawshare

“Your engineer who fitted the new machine and was also out the other day to fix an error is a fantastic worker.Great customer service and very helpful and patient with us in showing how to work different areas we aren’t sure of.”

Robertson Training
up-testimonial

“We are extremely pleased with how the new Sharp colour MFP’s and print/scan management system were so easily installed by the team at Leemic. Working with Leemic on this project was more of a partnership. We are thankful for Leemic’s advice and introduction of a solution which has solved some many painful and time consuming problems. The card system with the managed print and scan has addressed all previous printer and user related issues. It has enabled the user to have greater flexibility from the MFP’s and has in fact reduced the time standing and waiting to use their nearest printer.We are delighted in the reduction in waste paper and have seen an improvement in all round printing and paper costs.”

UP Global Sourcing
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“I would not hesitate to recommend Leemic’s services to other Clinical Commissioning Groups. The solution is productive; it has enhanced security and halved our print expenditure.”

NHS
jmw-solicitors-testimonial

“With The Aid Of A Leemic Network Print Audit, We Were Able to Analyse Document Production Costs And Total Cots Of Ownership For All Our Network Connected Printers. Substantial Savings Were Achieved With The Recommended Installation Of Network Connected Digital Photocopier/Printer Devices.”

JMW Solicitors
affordable-stylish-testimonial

“I just wanted to say a big “thank you” for the way your staff installed the photocopier yesterday. Every single person was 100% professional and the whole thing seemed effortless. All of your staff are a credit to your company. We had one teething problem which I called about and as Neil and Stuart were on calls the young lady who answered the phone tried to help. She was excellent. She tried her utmost to be helpful and did solve the very minor problem which it worked out related to our software incidentally. She was extremely helpful and definitely deserves a mention. All in all, very pleased with the whole installation. Well done Leemic!”

Affordable and Stylish
hyde-group-testimonial

“By moving our printing and scanning needs to Sharp Multi-Functional Printers supplied by Leemic we have managed to significantly reduce costs, streamline both our work process and invoicing, and move to a single point of contact for all our MFP’s .The response times and level of service have both been exceptional. I have personally worked closely with many of their sales and technical staff and found them to be helpful, skilled in their jobs, and willing to go the extra mile to ensure quality of service.”

Hyde Group Ltd
moss-williamson-testimonial

“The service provided (installation of a new Sharp Photocopier) was carried out in an efficient manner and the engineer was polite and informative. All in all a good experience”

Moss L Williamson Ltd
maith-design-testimonial

“I just wanted to thank you all for the great service provided to us in terms of the quickness of the delivery and also the helpfulness of the guys on the day, it’s much appreciated!”

Maith Design
ian-macfarlane-testimonial

“Working with the team at Leemic has been a pleasure. Our existing printing equipment was at the end of its useful life and rather than just replace like with like Sandy took the time to come to our business and understand our printing, copy and scanning requirements. The new printing equipment arrived quickly and Lee worked with us to ensure the minimum of disruption to our business during what was a very seamless installation and changeover of a large number of printers. I would have no hesitation in recommending Leemic to for printing, copying and scanning requirements.”

Ian MacFarlane & Co.

Contact a team member to discuss how Leemic can help.

Or email  info@leemic.com

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Important Service Update

Following the recent government announcement, we are currently taking steps to ensure the safety of both our customers and our staff. Consequently, this means reducing the presence of our field-based engineering team.

With this in mind, we will only be carrying out remote-fix activity for all clients apart from those delivering critical services as defined by the government.

If you still wish to log a service call, please continue to our Support page.